FAQs
Possible cause: Using the wrong password
If you know which email address you used to sign up for When I Work but you're receiving the “Incorrect username and/or password” message, you might be using the wrong password. Solution: Reset your password, then try logging in again.
Why can't I log into when I work? ›
Possible cause: Using the wrong password
If you know which email address you used to sign up for When I Work but you're receiving the “Incorrect username and/or password” message, you might be using the wrong password. Solution: Reset your password, then try logging in again.
How does the app when I work work? ›
When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests, and they can approve them online.
How do I log into my workplace account? ›
Mobile Helpdown
- Go to a Workplace login page. You can find this by either: ...
- You may be asked whether you want to log in with SSO or your email address. ...
- Enter your work email address and tap Continue. ...
- Enter your password and tap Log in.
How do I fix the login problem? ›
Fix login issues on websites that require a username and password
- Enable cookies for the website.
- Clear history for that site.
- Clear all cookies and the cache.
- Check add-ons.
- Security application is blocking cookies.
- Remove corrupt cookies file.
Why login is not working? ›
Username problems
If the website you are trying to log in to is telling you that you are using the wrong user name, then double check the spelling - you might have accidentally misspelled it - a missing or wrong character in your username is enough to stop you from logging in.
How do I add a work account to my phone? ›
On your Android device, go to your account settings. Add your Google Workspace account and follow the instructions. After you finish, you see a message that says your account sign-in was successful.
How do I join the workplace app? ›
Getting started
- Install the Workplace and Workplace Chat app from your app store. (Google Play, Apple App store or 5&Dime)
- Enroll in 2-step verification from a company device on company network for on-the-go access.
- Claim your Workplace account.
What is a workplace account? ›
Workplace and Facebook accounts are separate, with separate profiles and login credentials for each account. Workplace is for connecting and collaborating with your coworkers. Facebook is for connecting with your friends and family. Your employer will not be able to access your personal Facebook account.
Is when I work free? ›
No, When I Work does not offer a free version of its software. However, you can try the product free for 14 days with a trial account before having to purchase a subscription plan.
One app may need specific permission to function, while another may request the same permission to collect and sell your data. However, some app permissions enable access to more sensitive data than others, so they deserve a closer look.
Is it better to use an app or the website? ›
Mobile apps work faster because they are already downloaded to your device and don't have to load everything from servers. This means a better user experience.
Why can't I log into the Workplace app? ›
If your company is using single sign-on and you're having issues logging in, you will need to contact your IT team. You can have a one-time login link sent to you if your Workplace account is connected to your email address. Clicking this link will log you into Workplace without you needing to enter your password.
How do I activate my Workplace account? ›
1. Activating your profile
- Go to the Workplace.com website and click on Log in from the top right-hand corner. ...
- Select Create an Account with an Access Code.
- Enter your access code.
- Set your username and create a unique password.
- Join groups and follow your colleagues.
How do I download the Workplace app? ›
Downloading and Installing Workplace on Android
- Navigate to workplace.co/download on your Android device.
- Tap Google Play next to Workplace for Android.
- Tap Install in the Google Play Store.
- Tap Open to open Workplace.
- Enter your Username and Password on the sign in screen and Sign In.
- Tap Got It to allow notifications.
Why can't I log into my Workplace? ›
If your company is using single sign-on and you're having issues logging in, you will need to contact your IT team. You can have a one-time login link sent to you if your Workplace account is connected to your email address. Clicking this link will log you into Workplace without you needing to enter your password.
How do I log into when to work? ›
You can go to https://WhenToWork.com and click the SIGN IN button in the upper right corner. Bookmark the sign in page for quick access in the future. Type in your username and password and click the Sign In button. You will be taken to your personal home page.
When I work, the app is not working.? ›
Solution: Perform a clean install of the app on your device. Uninstall the When I Work app on your device. Restart your device. Reinstall the app and sign in to the When I Work app.
What if I can't log into my Workday account? ›
After several failed password attempts, your account will lock itself for security reasons. You can unlock your account by clicking on the Forgot Password link and resetting your password. A password reset link will be sent to the email registered with your Workday account.