Fix login issues on websites that require a username and password (2024)

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Firefox Firefox Fix login issues on websites that require a username and password (2) Last updated: 5years, 4months ago Fix login issues on websites that require a username and password (3)28% of users voted this helpful

If you find that you can't log in to a website that requires a username and password, follow the steps described in this article.

Table of Contents

  • 1 Enable cookies for the website
  • 2 Clear history for that site
  • 3 Clear all cookies and the cache
  • 4 Check add-ons
  • 5 Security application is blocking cookies
  • 6 Remove corrupt cookies file

Make sure that cookies are enabled for the site in question.

If you changed any settings, try logging in to the site again.

The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem:

  1. Click the menu button Fix login issues on websites that require a username and password (4) to open the menu panel. Click History and then click the Manage history bar at the bottom to open the Library window.
  2. At the top right corner, type the name of the website you wish to forget in the Search History field, and press EnterReturn.
  3. In the resulting list, right-clickhold down the Ctrl key while you click on the site you wish to forget, and select Forget About This Site.
    Fix login issues on websites that require a username and password (5)

    Fix login issues on websites that require a username and password (6)

    Fix login issues on websites that require a username and password (7)
  4. Close the Library window.

If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache:

  1. Click the menu button Fix login issues on websites that require a username and password (8) to open the menu panel.
  2. Click History and select Clear Recent History…
  3. In the Time Range to clear: drop-down, select Everything.
  4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
  5. Click OKClear Now.
To learn more about clearing cookies, site data and cached web content in Firefox, see Clear cookies and site data in Firefox.

Some extensions can cause problems with logging in to websites, especially extensions associated with certain websites. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Some Internet security and privacy applications have features that block cookies. Check the documentation that came with your software or visit the software provider's support site, to see if your application includes a cookie control feature and how you can change those settings.

If you can't log in to websites after removing the cookies associated with it, clearing your Firefox cache, and trying with your extensions and plugins disabled, and have checked security software, you may have a corrupt cookies file in your Firefox profile folder.

This will remove all your stored cookies and essentially log you out of all saved sessions on all websites.

  1. Open your profile folder:

    • Click the menu button Fix login issues on websites that require a username and password (9), click Help and select More Troubleshooting Information.From the Help menu, select More Troubleshooting Information. The Troubleshooting Information tab will open.
    • Under the Application Basics section next to Profile FolderDirectory, click Open FolderShow in FinderOpen Directory. A window will open that contains your profile folder.Your profile folder will open.

    Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.

  2. Click the Firefox menu Fix login issues on websites that require a username and password (10) and select Exit.Click the Firefox menu at the top of the screen and select Quit Firefox.Click the Firefox menu Fix login issues on websites that require a username and password (11) and select Quit.
  3. Delete the cookies.sqlite file and any cookies.sqlite-journal files.
  4. Restart Firefox.

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Fix login issues on websites that require a username and password (2024)

FAQs

Fix login issues on websites that require a username and password? ›

These multiple authentication requests cause the Web browser to interpret that the credentials are incorrect. Therefore, the user is prompted again for credentials. Users may be prompted to type credentials many times if the Web browser opens several connections.

Why does the browser keep asking for username and password? ›

These multiple authentication requests cause the Web browser to interpret that the credentials are incorrect. Therefore, the user is prompted again for credentials. Users may be prompted to type credentials many times if the Web browser opens several connections.

Why am I having trouble logging into certain websites? ›

Try disabling any addons/extensions

It's possible that you have an adblocker, privacy extension or some other kind of browser add on that's causing problems. Try temporarily disabling any extensions you have and reloading the login page for the website you're having trouble with.

How do I fix the login problem? ›

What are the most effective ways to troubleshoot a login issue?
  1. Check the basics. Be the first to add your personal experience.
  2. Clear your cache and cookies. Be the first to add your personal experience.
  3. Update your browser and system. ...
  4. Use a different network or device. ...
  5. Use a troubleshooting tool. ...
  6. Here's what else to consider.
Sep 29, 2023

Why do websites put username and password on different pages? ›

For security reasons, some websites use logins spread out over two steps or two separate pages. You often see this used on banking or other sites that need more security. These sites usually ask for your login name or username on the first page and your password on the second page.

How do I get a website to remember my username and password? ›

Chrome
  1. Click the "Wrench" icon, select "Settings" and click the "Show Advanced Settings" link.
  2. Choose "Offer to Save Passwords" to get a prompt each time you enter login data on a website.
  3. Go to the website for which you want to save your data. Fill in your login information and log in to the website.

How to login to a website with username and password? ›

Click on the Sign in button and load the sign-in page. Enter the username and click the button. Enter the password and click the button, then load the main page again (but now logged in).

Why do I keep getting invalid username or password? ›

Invalid login errors usually mean that either the username or password you are trying to log in with are incorrect. This can also happen if the password does not meet password requirements (at least 8 characters, both upper and lower case and at least 1 digit).

How do I stop Windows Security asking for username and password? ›

Click on More Settings. Click on Security tab. Uncheck the box next to Always prompt for logon credentials.

Why am I not able to login with the correct password? ›

Passwords are case-sensitive (it matters whether they have capital or lower-case letters), so check that you didn't get the case of one of the letters wrong. The password you enter can also be represented in a different way — as a string of characters in hexadecimal (numbers 0-9 and letters a-f) called a pass key.

Why does it say my password is incorrect when it's right? ›

What might cause a password to be labeled as "incorrect" even if you're certain that it is indeed correct? 1) Multi language keyboard, you may have set the password in another language. 2) Different OS.

How do I fix user account error? ›

Methods to Fix Windows 11 Sign-in Error
  1. Restart your device.
  2. Run the System File Checker.
  3. Disable Your Antivirus Software.
  4. Use The Registry Editor To Fix The Issue.
  5. Force User Profile In Command Prompt.
  6. Install The Latest Windows Updates.
  7. Use System Restore.
  8. Reset Your Computer.
Apr 9, 2024

Why does the login require both a username and a password? ›

The username is an identifier: it tells the computer who you are. In contrast, a password is an authenticator: you use it to prove to the operating system that you are who you claim to be.

Why does Chrome keep asking for username and password? ›

Under the Windows Hello section, click on "Remove" or "Disable" for all the authentication methods you have set up. This will prevent Windows Hello from being used for autofilling passwords in Chrome. You may be prompted to confirm your decision or enter your current PIN to disable the feature.

How do I remove username and password from a website? ›

Things You Should Know
  1. On Google Chrome, click your profile picture, and then click the key icon. ...
  2. On Safari, go to "Settings" → "Passwords." Click a website, and click "Edit." Click "Delete Password."
  3. On Edge, go to "Settings" → "Passwords." Check the box next to the website and click "Delete."
Sep 4, 2023

Why do websites separate username and password? ›

Reason #2: It's more secure

Brute-force attacks use programs that enter usernames and passwords over and over until they hit the jackpot. Separate screens means more work for the attacker, and that means they're more likely to click over to another site and wreak their havoc there.

Why do some websites not remember my password? ›

Websites prohibit password saving

Some websites do not allow for passwords to be saved for security reasons. If you have followed the steps above, but are still not prompted to save a password when logging in to a certain website, that site may have disabled password saving.

How do I find my website domain username and password? ›

Once you know your Domain Registrar, go to their website and look for their domain management login. All registrars have some kind of 'Forgot Your Password? ' option. Sometimes you can enter your domain name to start this process, or sometimes you need the email address you registered the domain with.

How to pass the username and password in URL? ›

We have to pass the credentials appended with the URL. The username and password must be added with the format − https://username:password@URL.

How do I authenticate my username and password? ›

Username and password authentication is a method of verifying the identity of a user accessing a digital system. The user provides a unique identifier, called a username, and a secret, called a password, to gain access. The system then compares this information with its stored database to verify the user's identity.

What is the format for URL with username and password? ›

Instead, you use a special URL format, like this: http://username:password@example.com/ -- this sends the credentials in the standard HTTP "Authorization" header.

How do I stop autofilling my username and password in Chrome? ›

You can turn this option off or on at any time.
  1. On your computer, open Chrome.
  2. At the top right, select Profile Passwords . If you can't find the Passwords icon, at the top right, select More Passwords and autofill. Google Password Manager.
  3. On the left, select Settings.
  4. Turn Offer to save passwords on or off.

How do I get Chrome to stop asking me to login? ›

Disable the "Sign in with Google" Pop-Up on Websites
  1. On the "Security" page, scroll down to the "Your Connections to Third-Party Apps & Services" section. ...
  2. On the next page, click the gear icon in the far upper corner.
  3. Under the "Sign in with Google" section, turn off the "Google Account Sign-In Prompts" toggle.
Sep 17, 2023

What are the signs that your browser has been hacked? ›

10 signs that your computer has been hacked
  • Unusual pop-ups and ads. Suspicious pop-ups ads, and fake antivirus messages usually appear in your browser or on your desktop. ...
  • Slow performance. ...
  • Unusual network activity. ...
  • Suspicious programs. ...
  • Missing or modified files. ...
  • Unrecognized emails. ...
  • Browser changes. ...
  • Disabled security software.
Aug 17, 2023

How do I stop my browser from remembering my username? ›

Google Chrome: Open Settings menu => Select Autofill => Toggle off "Offer to save passwords." Microsoft Edge: Open Settings menu => Select Profiles => Select Passwords => Toggle off "Offer to save passwords."

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