About When I Work
When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts.When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests, and they can approve them online. Users can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported.When I Work integrates with payroll providers such as ...
When I Work Pricing
Essentials plan starts at $2.50/user/month.When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.
Starting price:
$2.50per month
Free trial:
Available
Free version:
Not Available
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When I Work Reviews
4.48/5 out of 1085 Reviews
Most Helpful Reviews for When I Work
1 - 5 of 1,068 Reviews
Sarah
11 - 50 employees
Used less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
Reviewed November 2020
Its saved me a lot of time
Christopher
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2020
When I Work User
PROS
The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off.
CONS
The availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability.
Vendor Response
Hi Christopher, Thank you so much for the detailed feedback. I am glad When I Work helps you keep track of your shifts, the shifts of your coworkers, and helps with getting the time off you need! If you have any questions about Availability Preferences please submit a ticket, we are happy to assist! https://help.wheniwork.com/submit-a-ticket/ Replied February 2020
Silvia
Computer & Network Security, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
User and Mobile-friendly Scheduling at a Glance
My overall experience has been great. Customer service is always generally available or responds in a timely manner.
PROS
It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.
CONS
The schedule time input might be a little tricky sometimes.
Reasons for switching to When I Work
ADPs customer service was frustrating and lacking. It was also easy for staff to get locked out of their accounts from the site's timeout issues.
Vendor Response
Hi Silvia, Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work! Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/ We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions! To keep informed of any future updates, When I Work does provide updates on product releases through the link below! https://help.wheniwork.com/article-categories/product-updates/ If you have further feedback or other suggestions, please do not hesitate to reach back out! Warmly, Lexie Replied September 2023
Sara
Veterinary, 11-50 employees
Used weekly for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2024
Your Typical Scheduling Software
When I Work has all the basic features we need for schedule management in small animal hospital.
PROS
As an employee, it is easy to submit time off requests and check the status of requests, view other employees schedule, and see where additional coverage is needed on the calendar.
CONS
The messaging platform was a little confusing to learn at first.
Vendor Response
Hello Sara, Thanks for the detailed review! It’s wonderful to see that our product is helpful to you! Replied May 2024
Brian
Automotive, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Critical Business Tool For The win
Solid. We continue to use this product and have not investigated other options.
PROS
It's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations.
CONS
I do wish customer service was easier to engage vs a series of links being sent my way.
Vendor Response
Hi there! Thank you for leaving us a 5-star review. We are grateful you mentioned this! Our Customer Care team can be reached directly by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Replied March 2024
